An excellent opportunity has arisen for an IT Support Engineer to join a well-established organisation that values professionalism, development, and long-term stability. This role offers a supportive working environment, exposure to a broad technical estate, and the opportunity to develop your skills within a forward-thinking IT team. You will play a key role in supporting users, maintaining IT infrastructure, and contributing to ongoing technical improvements and projects.Location: OxfordSalary: £28,000 - £30,000Key ResponsibilitiesProvide day-to-day IT support to staff and users across hardware, software, and network-related issuesInstall, configure, maintain, and upgrade desktops, laptops, mobile devices, and peripheralsSupport and maintain Windows operating systems, Microsoft 365, and core business applicationsTroubleshoot and resolve issues relating to networks, connectivity, printers, and user accountsAssist with IT projects, including system upgrades, device rollouts, and infrastructure improvementsMonitor and manage support tickets, ensuring issues are resolved within agreed timescalesMaintain accurate IT documentation, asset registers, and user guides in line with best practiceKey RequirementsPrevious experience working in an IT support or IT Technician roleGood working knowledge of Windows OS, Microsoft 365, and basic networking principlesExperience troubleshooting hardware, software, and user-related issuesStrong customer service and communication skills with a pro