IT Support Analyst - Salary c£30,000 - £35,000 DOE + Excellent Benefits Based: Hampshire Our client is a dynamic and market leading Financial Services business. We are searching for an experienced Support Analyst to join their Support team, reporting to the Infrastructure Manager. You will beproviding support services to employees. Including day to day resolution for all IT systems consisting of applications, desktop hardware, desktop operations and telecoms. Key Responsibilities of the role: To assist in resolving tasks, IT incidents and user operating issues through direct resolutionProvide day to day support on all hardware and software in use by the companyProvide a high level of service when queries are raised, respond within SLA timeframes, assisting the business in providing excellent service to its clients Assist with the development, implementation and delivery of systems and services in line with company offices requirementsEnsure all procedures are documented, maintained and monitored that relate to Support Centre service deliveryResearch and development into new IT models and new technology for the departmentLiaising with third party contractors and suppliers by phone and email regarding a range of services in placeInteraction with internal staff at all levels, this will include face to face, written or on the phoneTransport equipment between offices and undertake ad-hoc duties Candidate Skills and Experience Required:Degree or HND / HNC in Software Engineering or