A well-established, internationally recognised engineering technology business is looking to appoint an IT Support Engineer to strengthen its customer support function. This role is primarily focused on supporting external customers with software, system and application-related issues. You''ll provide remote, desk-based technical support, troubleshooting complex problems across software, operating systems and associated technologies. As an IT Support Engineer, you will: Provide remote technical support to customersTroubleshoot Windows-based environments in commercial settingsDiagnose and resolve application, OS, driver, network and hardware-related issuesAnalyse logs (Event Viewer, application logs, etc.) to isolate faultsSupport commercial software applications beyond basic IT-level queriesFollow structured escalation processes when requiredDocument issues and resolutions clearly and professionally IT Support Engineer experience: Awareness of machine control environments and PLC programmingUnderstanding of RTOS (real-time operating systems)Exposure to CAD/CAM environmentsExperience using Salesforce or other ticket-based systems Strong Windows desktop troubleshooting experienceExperience supporting commercial software applicationsAbility to isolate faults across software, OS, drivers, network and hardwareExperience providing remote support to customers Benefits Salary up to £40,000 Join a globally respected engineering technology businessWork in a highly specialised tech