IT Support Technician Coventry, with ocassional travel to North East Permanent Full-time, onsite working Key Responsibilities Troubleshoot IT issues with staff and guests (in-person and remote). Record and manage support requests using a ticket system. Repair and maintain hardware/software; install software and provide user guidance. Maintain IT-related stock: cables, routers, adapters, etc. Opportunity to support infrastructure, including server/network configuration, depending on experience. Required Skills and Knowledge Logical problem-solving; methodical issue resolution. Windows 11 OS experience. Office 365 apps: Outlook, Excel, Word, PowerPoint, PowerBI. Physical repair of desktops and laptops. Command line experience (PowerShell, Command Prompt). Core IT fundamentals: OSI model, DNS, DHCP, virtualization, cloud computing, AI Car and Driving license for ocassional travel to NE Desirable Skills Exposure to Microsoft Azure or hybrid solutions. VMware/Hyper-V hypervisors. Active Directory and Windows Domain experience. Windows Server (2016/2019/2025) exposure. Education and Certifications IT-related degree, diploma, or vendor-specific courses preferred. CompTIA A+ beneficial. 0-2 years relevant experience. Any Microsoft certifications.