About Group 1 Automotive:Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers'' expectations. About the role:We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Responsibilities: Working with the IT support telephone line and ticketing system, assisting users seeking technical assistance and logging support tickets on the company helpdesk system Checking, categorising, prioritising and assigning out of incoming supports tickets Providing remote desktop support, machine imaging and software deployments to dealership users Become disciplined in communication, internal customer service and administration skills whilst providing IT support to all users Develop skills to support and roll out desktop hardware as required to new and existing users retaining movement, integrity and security of data Develop hardware trouble shooting skills primarily dealing with Windows PCs, mobile devices and network printers, Android and IOS tablets