User Researcher, GDS, NHS Xpertise have an urgent requirement for an User Researcher with the following essential skills and experience: Proven experience leading user research for digital services with complex user journeys Strong understanding of GDS and/or NHS design standards, and how research supports service assessments Proficiency in a range of methods, such as interviews, ethnography, surveys, diary studies and usability testing Ability to synthesise findings into clear insights that shape strategy and design Experience mentoring and developing others within a research or design team Experience working in agile delivery environments Excellent communication, facilitation and influencing skills User research experience in both the public and private sectors Experience conducting research in complex public sector environments A track record of turning research insights into actionable service improvements Immediate start - inside IR35 - 2 days hybrid West Yorkshire Please send CVs ..... full job details .....