User Researcher - Government Digital Services Inside IR35: £425-£450 per dayPredominantly remote - ad hoc travel to London and LeedsASAP - until the end of March 2027 initially We are looking for an experienced User Researcher to support complex digital services across major public-sector health and education programmes. Working within multidisciplinary teams, you will plan and deliver research throughout the service lifecycle, building a strong evidence base around user needs and ensuring findings directly inform product, design and delivery decisions. Role responsibilities Plan and deliver user research across discovery, alpha, beta and live service environments. Select appropriate qualitative and quantitative research methods based on programme needs. Conduct research with service users, professionals and internal stakeholders. Analyse findings and translate evidence into clear, actionable recommendations. Work with product managers, designers, delivery professionals and technical teams to embed user needs. Present research findings confidently to delivery teams and senior stakeholders. Maintain user-needs documentation and contribute to research repositories. Ensure research is inclusive, ethical and accessible to participants with varied needs. Key experience and requirements Strong hands-on user research experience within complex digital-service environments. Previous experience working on UK government or wider public-sector programmes. Good ..... full job details .....