Job description Job: Customer Service Operative Location: Cheam Salary: Starting at £26,000 (salary increase after 3 months) My client is hiring for a full time, experienced Customer Service Operative covering domestic gas service contracts. The successful candidate will be responsible for delivering a great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time. Responsibilities: Achieve exceptional standards of customer service and always deliver The Perfect Repair Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions Plan engineers work Carry out engineer diary management Book service appointments Approve engineers timesheets Monitor and action escalation reports Support the gas department with administration tasks Requirements: Must be able to work in a busy and high-pressured environment Must be able to handle challenging calls and remain calm under pressure Excellent communication skills at all levels (both written and verbal) Previous experience in a customer service/call centre role preferred Gas/Home maintenance experience preferred, but not essential Exceptional customer service skills Understanding delivery of best value and continuous improvement Good organisational skills