Good Afternoon, I am currently representing Haringey Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate (per day) which is negotiable dependent upon experience We are looking for a Customer Service Operations Lead this role will be: Wood Green Library, N22 6XD The right candidate will: This is a critical leadership and management role in Haringey''s Customer Services operation. The role exists to enable customers (residents, businesses, visitors and the community) to get the right information and advice first time and find it easy to interact with the council. The initial focus will be providing hands-on management support for the Customer Centre based at Wood Green Library which sees 700 residents a week on a range of requests related to Benefits, Housing repairs and tenancy issues, Homelessness, Council Tax, and Parking Permits. To champion a new culture of Customer Service throughout Haringey. To lead, manage and continuously improve the quality, performance and efficiency of the Customer Services operations across multiple sites and hybrid working arrangements, informed by industry-leading best practice. Responsible for ensuring the health safety and welfare of staff and members of the public interacting with the service, and compliance with all applicable policies. To promote the digital skills of staff and residents whilst also ensuring those cu