Customer Services Representative Online Chat SupportSalary: 13.13 per hour Hours: 35 hours per week, Monday to Friday Working Hours: 8:30am - 5:00pm Location: Office-based, Spinningfields, Manchester City Centre Contract: Temp - Perm (up to 12 weeks initially, with potential to go permanent)Customer Services Representative - Manchester City CentreWe are recruiting Customer Services Representatives to join a fast-growing contact centre based in Spinningfields, Manchester. This is an office-based role, supporting customers through online chat and digital channels within the financial services sector. This opportunity is ideal for individuals with experience in customer service, contact centres, retail, hospitality, or face-to-face customer support who are confident communicators and enjoy helping people.Key ResponsibilitiesHandling online chat customer enquiries in a professional and timely mannerResponding to financial services queries using internal systems and toolsProviding clear, accurate information in line with standard operating proceduresResolving customer issues efficiently while maintaining a positive customer experienceBuilding strong product and process knowledgeDelivering consistently high levels of customer service and written communicationSkills and Experience RequiredPrevious experience in a customer service, contact centre, call centre, retail, hospitality, or customer-facing roleExcellent written English communication skillsStrong attention to detail and accu