My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London.Responsibilities• Answering calls and responding to tickets from customers.• Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.• Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.• Provide on-site technical support at clients'' premises where necessary.• Adhere to defined KPIs and meet the expected SLAs.• Consistently contribute to and update documentation.• On-board and off-board users.• Monitor backups daily and report on any issues that arise.Key Skills and Experience• Minimum 1 years'' experience in a Helpdesk IT support environment• Experience with support of Windows Desktop OS• Good working knowledge of PC, laptop and printer hardware• Good working knowledge of the full MS Office suite• Basic knowledge of IT networking and cabling• Excellent telephone manner with good interpersonal and communication skills• Demonstrable problem-solving skills with a logical train of thoughtBenefits• 28 days holiday (including Bank Holidays)• Paid study leave• Hybrid working (office-based/remote)• Performance-related bonus scheme (paid twice yearly)• Excellent training and financial support for industry certifications• Travel pay plus company Oyster card for work-related travel• Eye test and glasses vouchers• Company social events• Comprehensive onsite training and induction• Smart