Your new company We are currently seeking an IT Support Engineer (1st line) to work with a reputable financial services organisation 5 days per week in Bromsgrove. This organisation, which has a passion for developing their staff, is currently experiencing a steep growth curve, and as such has a fantastic opportunity for an IT Support Engineer to join their personable team on a full-time basis.You will act as a point of contact for first contact issues, logging all work requests on the internal ticketing system and keeping users up to date with tickets.You will offer expert IT support services, troubleshooting hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels.Occasional travel to different sites will be required, so must have a driving licence.Your new role My client is looking for the right candidate to work as 1st Line Support Engineer; building laptops, hardware and software troubleshooting and fixes. The role also involves travel every few weeks to their other sites for fixes.What you''ll need to succeed Acting as a point of contact for IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with ticketsWorking closely with other sites, undertaking visits where necessary for fault resolution and service requirements and providing expert IT support