Major Recruitment Oldbury are delighted to be recruiting for our locally based Halesowen client who are seeking a Trainee Technical Support Engineer to work on site at their Halesowen site. This is a very rare opportunity for a candidate looking to break in to the IT industry as no experience is necessary. Hours of work are Monday to Friday 9am to 5pm. The role will suit either a school or college leaver that has an interest in a career in IT. You will have either GCSEs (Grade 4/C or above) in English and Maths (or equivalent) or an IT-related qualification (e.g., BTEC, NVQ, CompTIA A+) this is desirable but not essential. You will have a structured on boarding plan with dedicated mentor support and on-the-job training in troubleshooting, customer support, and product knowledge.Duties and tasks will include:Customer SupportProvide technical support to customers both internal and external through a range of communication channelsEstablish and diagnose ICT problems/faults using the required troubleshooting methodology and toolsCommunicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.Technical TroubleshootingLearn to use diagnostic tools and remote access software to investigate faults.Assist in testing and configuring systems, applications, and equipment.Support the roll out of upgrades or new systems or applicationsDocumentation and Knowledge S