Service Charge Officer WD6 (Hybrid Working) £16.58 per hour 36 hours per week (7.2 hours per day, Monday to Friday) Immediate Start Ongoing Temporary Assignment Basic DBS Check Required An exciting opportunity has arisen for an experienced Service Charge Officer to join a large national housing association on an ongoing temporary basis. This is a hybrid role based in WD6, offering the chance to work within a collaborative team focused on delivering an excellent service to residents across a diverse housing portfolio. The Role As a Service Charge Officer, you will play a key role in ensuring accurate, transparent and timely service charge reporting and accounting for residents across all tenures. You will be responsible for responding to enquiries, supporting complaint resolution, maintaining accurate service charge records and working closely with internal teams to deliver a high-quality customer-focused service. Key Responsibilities Handle service charge enquiries from residents and internal colleagues. Support managers in responding to escalated customer complaints. Work closely with analysts to ensure service charge estimates and actuals are accurate before distribution. Investigate service charge discrepancies and process adjustments within the ERP system. Contribute to service charge-related projects and continuous improvement initiatives. Liaise with key stakeholders to ensure service charge accuracy and compliance. Manage and respond to enquiries received ..... full job details .....