2nd Line Support Engineer - Sevenoaks, Kent - £35,000 + Excellent benefits and career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider (MSP) based in Kent for a 2nd Line Support Engineer. You will play a crucial role in delivering exceptional IT support services to the company s clients remotely from their offices, and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operation of their IT systems. Role and Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timely resolution of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excell