Role: 2nd Line Support Engineer Location: Derby Salary: 30,000Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range of clients.What You''ll Do:Provide remote and onsite IT support to clientsTroubleshoot and resolve hardware, software, and network issuesManage and maintain IT infrastructure, including servers and cloud servicesDeploy and configure new hardware and software solutionsAssist with cybersecurity measures and best practicesWork with senior engineers on complex technical projectsDeliver excellent customer service and ensure timely resolution of issuesWhat We''re Looking For:Proven experience in IT support or helpdesk roles (preferably in an MSP environment)Strong knowledge of Windows, macOS, and common business applicationsFamiliarity with Microsoft 365, Active Directory, networking, and cloud technologiesExcellent troubleshooting skills and a proactive mindsetAbility to multitask and prioritize in a fast-paced environmentGreat communication and customer service skillsRelevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plusWhat We Offer:Competitive salary and benefits packageCareer growth opportunities and certificationsHands-on experience with cutting-edge IT solutionsA supportive and collaborative team environmentReady to take your IT career to the next level? Apply