Are you an experienced IT professional looking to elevate your career in a dynamic and supportive environment? I''m working with a leading business in Southend that require a dedicated 2nd Line Support Engineer to join their team, on a permanent basis. This role offers a chance to apply your technical expertise and provides a pathway for significant career growth and skill enhancement. The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customer service is prioritised. This role is ideal for someone who thrives in a fast-paced setting and is eager to take on new challenges. Key Responsibilities: - Provide 2nd line IT support: Resolve issues and ensure seamless IT operations. - Customer Engagement: Offer professional and effective support to customers. - Team Collaboration: Work with team members to manage and resolve Service Desk tickets. - System Administration: Maintain and administer Microsoft 365, AzureAD/EntraID, and Active Directory. - Windows Support: Support Windows 10 and 11 environments, ensuring systems are up-to-date and secure. - IP Networking: Manage tasks including DNS and DHCP configurations. - Virtualisation Tools: Utilise Hyper-V and VMware. - Email Systems: Administer Exchange Server to maintain robust email communication systems. - Service Desk Systems: Competence in using Service Desk ticketing systems. This role is an excellent fit for an IT professional who is pas