Job Title: IT Support Manager (macOS) - 1st Line Support Location: Leeds (Hybrid - 2 days onsite per week) Contract Type: Fixed Term Contract (12 Months)Rate : Circa 350/Day Working Pattern: Full Time Join Us as a Technology Support Manager (macOS)! Are you an experienced macOS engineer with a passion for providing exceptional support? Do you thrive in a dynamic environment and want to play a key role in building a new support service for our Apple MAC estate? If so, we have the perfect opportunity for you! At our organisation, we are committed to helping our colleagues make a difference to customers, businesses, and communities. As the UK''s largest retail and commercial bank, we are looking for someone to join our team in Leeds and help us enhance our IT services. What We''re Looking For: Essential Technical Skills: Experience in macOS and Apple hardware support. Knowledge of JAMF, Service Now and Apple Business Manager. Proficiency in troubleshooting technical issues in macOS environments. Familiarity with Microsoft Entra and Active Directory. Strong troubleshooting experience with Microsoft Office 365. Understanding of network protocols, security, and system administration. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Experience supporting colleagues in d