Desktop Engineer - Simplified (Support-Focused) Role Summary This role provides hands-on desktop and end-user support in an enterprise environment, with a strong emphasis on laptop setup, deployment, and user readiness. You''ll be the go-to for onboarding, troubleshooting, and keeping employee devices running smoothly. Primary Responsibilities Provide day-to-day desktop support for hardware, OS, and application issuesBuild, image, configure, and deploy Windows and macOS laptops for new hires and replacementsSupport onboarding and offboarding: device setup, account access, MFA, VPN, and asset collectionTroubleshoot escalated laptop, peripheral, and OS-related issues (in-person and remote)Re-image, repair, and refresh devices as neededMaintain accurate asset tracking and laptop inventory Laptop Build and Endpoint Support Prepare laptops using Intune, AutoPilot, SCCM, Jamf, and ABMApply standard images, configurations, and security policiesPerform OS updates, patching, and configuration changesEnsure devices are compliant, secure, and fully functional before user delivery Environment and Tools Hardware: Dell, Lenovo, HP, AppleOS: Windows 10/11, macOSTools: Intune, SCCM, AutoPilot, JamfApps: Outlook, Teams, OneDrive, SharePoint, ServiceNow Experience and Skills 3+ years in desktop or end-user support with the Tech stack of Hardware: Dell, Lenovo, HP, AppleOS: Windows 10/11, macOSTools: Intune, SCCM, AutoPilot, JamfApps: Outlook, Teams, OneDrive, SharePoint, ServiceNowStrong h