We re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You ll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential. About You Experience in a call centre or high-volume customer service role essential. Confident managing 60+ calls per day alongside administrative tasks essential. Strong organisational skills with excellent attention to detail. Experience managing a shared inbox and prioritising workload effectively. Clear, professional and confident verbal and written communication skills. essential. Proficient in Microsoft Office and CRM systems (MSI experience highly desirable). Experience in social housing, repairs, or maintenance is desirable but not essential. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan ..... full job details .....