Customer Service ExecutiveLocation: UxbridgeSalary: Up to £32,000 per annumContract: Permanent, Full-TimeHybrid Working: 3 days office / 2 days homeDo you have a passion for delivering exceptional customer service, with a natural ability to manage challenging situations and turn complaints into positive outcomes?We''re looking for an experienced Customer Service Executive who thrives on problem-solving, takes pride in seeing cases through to resolution and genuinely enjoys making a difference to the customer experience.We have a fantastic opportunity to join a well-established, successful business based in Uxbridge.Working within a friendly and supportive team, you''ll be trusted to use your initiative, take ownership of customer concerns and deliver solutions that leave customers feeling heard, valued and supported.What You''ll Be Doing Taking ownership of customer complaints, ensuring issues are investigated and resolved professionally and efficiently.Managing customer cases from initial enquiry through to resolution, maintaining accurate records throughout.Handling sensitive and challenging conversations with empathy, confidence and professionalism.Providing proactive customer updates, managing expectations and ensuring excellent communication at every stage.Responding to customer enquiries via telephone, email and digital channels.Working closely with internal departments to investigate issues and achieve positive outcomes.Managing a varied caseload, prioritising ..... full job details .....