Your new companyA leading housing provider is seeking a Disrepair Surveyor to manage complex disrepair cases and ensure compliance with Awaab''s Law. You''ll oversee contractor performance, and act as the key liaison for disrepair queries, ensuring emergency hazards are resolved within the relevant SLA hours.Your new roleManage disrepair claims and ensure compliance with legal protocolsSupervise and support a small team of officersLiaise with contractors, internal teams, and customers to resolve issuesMonitor KPIs, contractor performance, and value-for-money checksEnsure adherence to Health and Safety and Ombudsman complaint standardsDrive continuous improvement and customer satisfactionWhat you''ll need to succeedStrong knowledge of Disrepair Protocol and housing legislationExperience in property maintenance and managing legal disrepair claimsExcellent communication, negotiation, and customer service skillsAbility to work to strict deadlines and manage competing prioritiesIT proficiency (Word, Excel, Outlook)Flexible approach, including occasional evening meetingsWhat you''ll get in returnFlexible working options available.Long term contract opportunityWhat you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an