Overview

At Tiffany and Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany and Co.’s continued legacy.As Tiffany Senior Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual and store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.Responsibilities

Consistently deliver unparalleled service and results that uphold standards of excellence and luxury etiquetteDemonstrate an entrepreneurial mindset to consistently exceed sales objectives and KPIsBe a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and servicesAct as a role model, providing guidance to Client Advisors to collectively exceed objectivesEnsure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)Contribute to an inclusive and supportive team environment, centered on the belief that People Make the DifferenceInspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrityConnect with clients and teams by asking strategic questions and establishing lasting relationshipsThink and act with intention to elevate, surprise and celebrate clients'' special moments and build trust through proactive and relevant services (including personalization and product care services)Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriatelyExercise resilience through new challenging assignments and celebrate innovation when adopting new ways of workingExhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of JoyPropose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new ways of doing businessYour Profile

Minimum 3-5 years of experience in luxury retail environment or client-related experience (e.g., hospitality)Experienced sales and clienteling professional in an omnichannel luxury environmentProven track record in achieving sales results and cultivating relationships with a diverse client basePassion for luxury retail environments; jewelry / watch expertise is a plusCollaborative team player with strong interpersonal and communication skillsThoughtful and service-oriented with knowledge of luxury etiquetteExperienced in deploying sales strategies and clienteling initiativesDigitally-savvy and at ease with omnichannel toolsProficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.Must have authorization to work in the United States or in the country where the position is based.Preferred

Proficiency in multiple languagesA college/university degreeGraduate Gemologist degree or previous Gemological Institute of America (GIA) course workJob Details

Job Identification: 61388Job Category: RetailAssignment Category: Regular Full-timeRemote Positions: NoProfessional Experience: Minimum 3 YearsEqual Opportunity Employer

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