Role Description

As a Senior Client Success Manager, you manage the delivery of General Assembly’s largest client programs, maintain and grow our most important client relationships, and ultimately are responsible for organizing and managing cross-functional teams to deliver on the largest and most important programs for our clients, and $3-5 million of annual client revenue.This is a hybrid role.Responsibilities

Manage top tier, Fortune 100 client relationships, and partner with the sales team to expand accountsLead Engagement, Product, and Instructional teams to deliver complex programs at scaleLead project planning and scoping process, pre- and post-sale, by creating and managing project timelines and building internal and external project documentationAct as primary client-facing point of contact week over week, including leading client updates and addressing escalated client questionsBuild and manage program PandLs to ensure profitability in line with company targetsProactively identify new ways for GA to contribute to clients’ talent upskilling and reskilling strategiesMonitor program success as measured by learning and sentiment metricsPartner with GA’s global network of subject matter experts to deliver in-person and online training programs in data, product management, tech, digital marketing, and innovation cultureManage a team of Client Success Managers on your accounts (maybe direct or dotted line), providing direction, guidance, and development while driving for resultsSkills and Qualifications

Our ideal candidate comes with at least 3-5 years of consulting experience, or experience managing teams in similar high-touch, complex client services environments. People who excel in this role are capable of managing large cross-functional projects and are exceptional problem solvers. They are comfortable with ambiguity, and also possess polished communication skills, infectious positive energy, and a passion for fast-paced and dynamic environments. Ideal skills/experience includes:3+ years using Excel and Google Suite2+ years as the primary client-facing project owner2+ years managing a team2+ years leading cross-functional projects1+ year owning a PandL preferredExperience working in pre-sales/legal support function a plusExperience using Jira a plusExperience coordinating training programs a plusSignificant travel, up to 50%Competency Rubric

PlanningPresentation skillsDirecting othersInterpersonal savvyDealing with ambiguityDrive for ResultsBusiness acumenUnless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.Posting date:

09-12-2025

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