Resident Liaison Officer (RLO)

Location: Leicester

Salary: Up to £34k plus package

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently recruiting for an experienced Resident Liaison Officer to join a contractor on a cladding and external refurbishment programme based in Leicester.

The successful candidate will be responsible for liaising with residents throughout the works, ensuring they are kept informed, supported and updated at every stage of the project.

Key Responsibilities:

• Act as the main point of contact between residents, the client and site teams throughout the cladding works.

   

• Build and maintain positive relationships with residents, keeping them informed of planned works, timescales and progress.

   

• Arrange access to properties and coordinate appointments with site teams.

   

• Deal with resident queries, concerns and complaints in a professional and timely manner.

   

• Identify vulnerable residents and ensure appropriate support is provided throughout the works.

   

• Carry out regular site visits to monitor progress and ensure works are being completed respectfully and safely.

   

• Liaise with contractors and site management to resolve any issues and minimise disruption to residents.

   

• Maintain accurate resident records and ensure all relevant documentation is kept up to date.

   

Skills & Experience:

• Previous experience working as a Resident Liaison Officer within social housing or construction.

   

• Experience working on cladding, external refurbishment or planned works programmes would be advantageous.

   

• Excellent communication and customer service skills.

   

• Confident dealing with residents, queries and complaints.

   

• Strong organisational and administrative skills.

   

• Ability to work independently and as part of a wider team.

   

• A professional, approachable and proactive attitude.

   

This is a great opportunity for an experienced RLO to join an established contractor on a permanent basis, working on a cladding programme in Leicester.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ