Position: Resident Liaison Officer - Permanent / H arrow / -23kLocation: HarrowSalary: c-23k + PackageJob Description:Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be 1 of 2 RLO''s on site and report to the site based Project Manager.Project:-9 million tenants in situ sheltered housing refurbishment project in Harrow. Work includes new bathrooms (Showers and wet rooms)Client:My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as -500k up to as large as -15 million in and around London. They pride themselves on staff retention and training and have a full order book.What are the Role/Duties?Make initial contact with tenantsBuild customer confidenceExplain all aspects of improvement workIdentify Customer needs (working parents/shift patterns/health issues etc).Open forum client/management meeting.Book appointments with tenantsVisit tenants with portfolio of relevant works and design briefs.Picture surveysCommunicate with tenant throughout works programmeBe the link between tenant and Site/Project ManagerAdministration/record keepingDaily line management meetingsExperience Required:Previous experience as Resident Liaison Officer / Tenant Liaison Officer with a main contractor on similar sized schemes is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.A CSCS Card is essential - Immediate start offered