Position: Resident Liaison Officer - Permanent / H arrow / 23k Location: Harrow Salary: c 23k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be 1 of 2 RLO''s on site and report to the site based Project Manager. Project: 9 million tenants in situ sheltered housing refurbishment project in Harrow. Work includes new bathrooms (Showers and wet rooms) Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as 500k up to as large as 15 million in and around London. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? Make initial contact with tenants Build customer confidence Explain all aspects of improvement work Identify Customer needs (working parents/shift patterns/health issues etc). Open forum client/management meeting. Book appointments with tenants Visit tenants with portfolio of relevant works and design briefs. Picture surveys Communicate with tenant throughout works programme Be the link between tenant and Site/Project Manager Administration/record keeping Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer with a main contractor on similar sized schemes is essential. Basic all round IT knowledge is required and the successful ..... full job details .....