Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? We are recruiting on behalf of a well-established global manufacturing business for a Customer Service Representative to join their Sheffield team on a 10-month fixed-term contract. This is an excellent opportunity to become part of a supportive and collaborative customer service function, where you will play a key role in ensuring customers receive an exceptional service from order placement through to delivery. Key Responsibilities Process and manage customer orders received via phone, email and electronic systems. Ensure all orders are entered accurately and within agreed deadlines. Resolve customer queries and complaints efficiently and professionally. Liaise with internal departments including Sales, Production, Supply Chain and Logistics to ensure customer requirements are met. Monitor shipments, inventory and order progress to provide accurate updates to customers. Escalate issues where appropriate and contribute to continuous service improvement. Build and maintain strong relationships with customers and internal stakeholders. Prepare customer correspondence and documentation as required. About You Previous customer service experience (minimum 1-2 years preferred). Strong communication and relationship-building skills. Excellent attention to detail and organisational ability. Experience processing orders in an ERP ..... full job details .....