Join a leading independent technology and services provider as a 2nd Line IT Support Technician.Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking, Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence.Location: South Street, GlasgowContract Dates: 1 Dec 2026 to 03 May 2027Pay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company).Hours: 9:00 am - 5:30 pmKey ResponsibilitiesUndertake incident and request tasksPossess 2nd line responsibility for resolving incidents to SLAMaintain incident target per month Be responsible for the completion of assigned works within allocated timeframesUndertake Project Tasks, supporting both internal and external Project ManagersUndertake Non Standard Requests tasks to agreed timescalesProactively communicate and coordinate with Level 3 teams to highlight major level issuesFind resolution of technical issues for laptop/desktop hardware, networks, printers, etc.Install andamp; configure software and hardwareKey Skills RequiredAn in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 andamp; Windows 11), ..... full job details .....