Join a leading independent technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking, Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company). Hours: 9:00 am - 5:30 pm Key Responsibilities Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain incident target per month Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake Non Standard Requests tasks to agreed timescales Proactively communicate and coordinate with Level 3 teams to highlight major level issues Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc. Install and configure software and hardware Key Skills Required An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 and ..... full job details .....