First line support | 5 days a week in the office | London | Permanent The RoleAs a 1st Line Support Engineer, you''ll be the first point of contact for internal IT support, ensuring employees receive fast, effective assistance across hardware, software, networks, and workplace technology. This is a hands-on position where you''ll have real visibility across the business and the opportunity to develop your technical skills within a collaborative environment.Key ResponsibilitiesProvide 1st line IT support to users across multiple officesManage and resolve incidents and service requests through the ITSM platform Configure, maintain and troubleshoot laptops, mobile devices, printers and AV equipmentSupport meeting room technology, including Microsoft Teams Rooms Install, update and maintain software applications Manage user accounts and permissions across Microsoft 365 and Azure Active DirectoryAssist with network connectivity issues across enterprise environmentsMaintain IT asset records and documentationDeliver a high level of customer service and user communicationEscalate complex issues when required while ensuring accurate documentationWhat We''re Looking ForPrevious experience in a 1st Line Support, Service Desk or IT Support role Good troubleshooting and problem-solving skillsExperience supporting Microsoft 365 environmentsStrong communication and customer service skillsAbility to manage multiple tasks and priorities effectively A proactive, organised and detail-oriented ..... full job details .....