Role: Service Desk TechnicianIndustry: Managed Service Provider (MSP)Location: Chester, CheshireSalary: up to 27,000 DOEAre you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester are looking for a Service Desk Technician to join their growing team.In this role, you''ll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You''ll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you''ll be doing:Providing 1st line support via phone, email, and remote toolsTroubleshooting hardware, software, and network issues.Escalating complex cases to senior engineers when necessary.Contribute to the development of knowledge based articlesManaging support tickets and ensuring timely resolutions.Assist senior team with IT projectsHardware builds and assisting with system upgrades, installations, and configurations.What you''ll need:Experience in a service desk or IT support role.Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory.Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers and switchesExcellent problem-solving and communication skills.Ability to work under pressure and manage multiple tasks.Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus.