Resident Liaison Officer

-14.24 to -18.77 per hour

Orpington, Kent

We are looking for a temporary Resident Liaison Officer for holiday cover to start on 16th November 2026 until 4th December 2026. The successful candidate will need to have your own transport and be able to travel to the Swanley and Sevenoaks areas.

Based in Orpington, this role would be covering the Swanley and Sevenoaks areas as this is where the majority of the live properties and customer activity is based.

Duties:

• Managing resident communications and enquiries.
• Making and confirming appointments.
• Supporting access arrangements and resident engagement activities.
• Handling customer concerns and escalating issues where required.
• Providing administrative support to the Customer Care and operational teams.
• Maintaining customer records and updating relevant systems.

Desirable:

• Strong customer service background with excellent communication skills.
• Very good administrative skills and confidence using Microsoft Office packages.
• Experience dealing with customer enquiries, complaints and appointment management.
• Ability to manage multiple tasks and maintain accurate records.
• Comfortable working independently and supporting operational teams.
• Previous housing, construction, repairs, retrofit or resident liaison experience would be beneficial but is not essential.
• A full UK driving licence and access to a vehicle would be preferable due to travel across the local patch.

Due to the duration of the cover we are happy to consider either experienced Customer Liaison Officer or a strong customer service/administration professional who can quickly adapt and support the contract.

For more information call (phone number removed) or apply now.

RG Setsquare is acting as an Employment Business in relation to this vacancy.