Client Local authority in NewhamJob Title Resident Liaison OfficerPay Rate 300 DAILY UMBRELLAHours 36 hours Mon to Fri (09:00:AM - 05:00:PM)Duration Initial 3 month contractLocation HYBRID WORKING-3 days office based dockside NewhamDescriptionOVERALL ROLE PURPOSE:To manage Newham Council''s relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below:Resident Engagement and CommunicationAct as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair).Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption.Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups.Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made.Issue Resolution and Customer CareHandle resident enquiries, concerns, and complaints professionally, resolving issues at ..... full job details .....