We are currently recruiting for a Project Administrator to join a busy, fast-paced operation. This is an excellent opportunity to play a key role in supporting customers, coordinating service activity, and ensuring smooth day-to-day operations within a 24/7 environment. As Project Administrator, you will be a central point of contact for customers and internal teams, managing communications, service updates, and recovery activity while maintaining high levels of accuracy and professionalism. This is a shift-based role, days and nights 4 on 4 off Key Responsibilities Provide telephone support to customers, managing availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate delays and communicate findings clearly to customers. Monitor and coordinate SLA recovery plans, ensuring timely notifications. Escalate safety incidents and operational risks to senior team members. Liaise with customers regarding vehicle or asset status, maintenance schedules, and repairs. Process and allocate jobs within SAP, including service requests and purchase orders. Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims. Maintain accurate records of movements, repairs, and associated costs. Promote a safe working environment by reporting hazards, incidents, and near misses. Skills, Experience and Behaviours Previous experience in a customer service or call centre environment. Understand