*3 DAYS PER WEEK ONISTE IN SHEFFIELD*Key Responsibilities:* Incident and Problem Management:o Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results).o Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc* Observability and Monitoring:o Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector Required Qualifications:* 5-8+ years in Microsoft 365 support at enterprise scale.* Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.* Experience working within regulated environments and producing audit-ready artifactsLA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business and Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trad