Microsoft M365 Copilot SME+ 10 month contract+ Hybrid working from Sheffield+ £550 to £570 per day+ Inside IR35Key Skills:+ 3rd/4th Line Support to M365 Copilot+ Incident responseJob Description: Provide 3rd/4th Line Operational Support for M365 Copilot across HSBC''s tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.Key Responsibilities:+ Incident andamp; Problem Management:Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results).Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etcObservability and Monitoring:Advanced understanding of monitoring and observability tools such as Thousand Eyes and DowndetectorRequired Qualifications:. 5-8+ years in Microsoft 365 support at enterprise scale.. Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.. Experience working within regulated environments and producing audit-ready artifacts.Preferred:. Exposure to large scale Copilot deployments (free/M365) in the financial sector.. Proficiency with PowerShell and Graph API for troubleshooting and reporting.. Provide CoPilot knowledge sharing sessions to fellow M365 Application owners