We are seeking a dedicated and enthusiastic Internal Customer Service Representative to join a dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for customers. Responsibilities Respond to inquiries and engaging with existing customers to ensure customer expectations are met Provide accurate information regarding products and services, ensuring customers have the knowledge they need. Handle complaints and resolve issues effectively while maintaining a positive attitude. Maintain relationships with existing customers to encourage loyalty, trust and repeat business Work closely with the Sales and Quotation department to ensure customer requirements are met Monitor sales activities and customer spends/trends Qualifications Proven experience in a customer service role is preferred. Previous experience in the Electrical industry would be an advantage Able to communicate and influence effectively Knowledge of MS Office (Outlook, Excel, Word and Social media platforms) Excellent telephone manner and communication skills If this role would be of interest please apply with your up to date CV.