Description Our local government clients in Westminster, London, are recruiting a Contact Centre Advisor. To proactive and empathetic Contact Centre Advisor to join our dedicated team. This is a vital frontline role supporting residents, particularly those experiencing homelessness, through high-quality customer service and case management. Responsibility Handle customer queries via telephone and email with professionalism and empathy. Accurately record and manage cases using internal systems and spreadsheets. Proactively drive queries and workstreams forward, often through to resolution. Communicate clearly and effectively, ensuring every interaction is led with Understanding and care. Collaborate with internal teams and external partners to ensure seamless service delivery. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Proven skills in working within a customer service environment Proven skills in problem-solving Proven skills of good communication (both written and verbal) Advanced Microsoft Office (Word, Excel, Outlook), social media and accounting software. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. We''re looking for someone who thrives in a fast-paced environment and is passionate about making a difference in people''s lives. The ideal candidate will have: Mandatory experience in a contact centre or equivalent customer service role. Desirable experience work