Fully remote call centre agentJob Type: Full-time permanentLocation: UK (Remote)Salary: 20,483.84Hours: 32 hours per weekShifts: earlies (6am-11am start time) and late shifts (12pm - 3pm start time) availableReed Birmingham have been retained be a superb business to recruit for 20+ Call Centre Advisor to work fully remote!This business is brilliant and offers a truly special and rewarding service with top of the industry products.In this role you will act as the first point of contact for emergency alarm calls, supporting sheltered housing residents and those living independently. You could save lives in this role!This client requires high quality candidate who are used to a high volume of varied calls each day and can ask the right questions to collect all the information required to help the caller.You could be dealing with customers, care home managers, care staff, emergency services. So if you have a genuine desire to help the community, providing top-tier customer service with empathy and professionalism then this is the role for you. Day-to-day of the role:Be the first point of contact for emergency alarm calls, ensuring a swift and efficient response.Support sheltered housing residents and those living independently, ensuring their safety and well-being.Deliver exceptional customer service with empathy, professionalism, and a smile, even over the phone.Manage difficult conversations with empathy and control, turning challenging calls into positive experiences.Maintain