Job Title: Contact Centre Operative Duration: 12 months, temp to perm Location: Manchester/Hybrid (four days per week in the office)Salary: Competitive Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Join a Leading Bank as a Contact Centre Operative - Manchester City Centre Temp to Perm Competitive Salary Hybrid Working Career Growth Opportunities Our client, a top name in the banking industry, is looking for 5 enthusiastic Contact Centre Operatives to join their vibrant team in Manchester City Centre. This is your chance to grow your career in financial services, with fantastic training, support, and the potential for a permanent position. What You''ll Do As a Contact Centre Operative, you''ll be the friendly voice and problem-solver for shareholders - ensuring every query is handled with care, accuracy, and professionalism. Your day-to-day will include: Engaging with Customers: Handle around 80% of inquiries over the phone, delivering quick, clear, and professional responses.Investigating and Resolving Issues: Use your attention to detail to investigate shareholder account discrepancies and take ownership until resolution.Tradi