Are you a 1st line Support Engineer with exceptional customer service skills?If so, you could be the Service Desk Analyst we need!About the roleIn this role you''ll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.A service desk expert you''ll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you''ll ensure that our central knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.With a high percentage of customers supporting our work in Retail, you''ll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week - staggered in accordance with the support rota.Working arrangements This is a hybrid role, where your work will be split between your home and at least three days per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Please note that working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day). The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6. About youWith a pro