Service Desk Coordinator Location: Office-based, Central London Employment: Permanent, Full-Time IN2-AV Recruitment is partnering with a leading high-end technology integration specialist to find an organised and proactive Service Desk Coordinator to join their dedicated aftercare team. Our client designs and supports cutting-edge smart home and boutique hospitality systems-spanning IT, lighting, audio-visual, control, cinema and immersive environments. They are known for delivering beautifully engineered, intuitive technology solutions and maintaining long-term relationships with discerning, high-profile clients. Their service team provides exceptional 24/7 support, and this role is key to ensuring a seamless customer experience. The Role As Service Desk Coordinator, you will manage all incoming service tickets, assess and allocate work, and oversee tasks from creation through to completion. You ll work closely with engineers, clients, and wider internal teams to ensure issues are resolved promptly and professionally. This is a busy, client-facing role requiring outstanding organisation and communication skills. You ll play a vital part in maintaining service excellence and supporting the efficiency of the engineering team. Key Responsibilities Manage the service inbox, prioritising requests in line with SLAs and urgency. Log and update client details within the CRM, ensuring records are accurate. Allocate tasks to service engineers, monitoring workloads and maintaining cap