IT Service Desk 145 Per Day, Inside IR35On-Site 3 Months Contract Cardiff Your new company A great organisation based in Cardiff.Your new role This is a hands-on role, providing 1st line support in a busy environment. You''ll be part of a small, collaborative team, helping to manage incoming requests, troubleshoot issues, and escalate where necessary.What you''ll need to succeed Provide 1st line technical support across Windows, Citrix, M365 Manage and triage service requests via portal, email, and phoneTroubleshoot common issues such as connectivity problems and password resetsEscalate complex issues while maintaining clear communication with usersUse remote tools and team screen sharing for investigation and resolution.Work on-site full-time in a South Wales locationA car and a licence is recommended due to the site location What you''ll get in return 145 Per Day What you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the TandC''s, Privacy Policy and Disclaimers which can be found at (url removed)