Repairs Office and Customer Services Manager Reading £20.96 per hour PAYE (£27.01 per hour Umbrella equivalent) Full Time - 37 hours per week (additional hours may be required) Temporary contract until April 2027 Office-based We are currently recruiting for an experienced Repairs Office and Customer Services Manager to lead a busy repairs and customer service function within a housing maintenance environment. This is a key management role responsible for overseeing the day-to-day operation of a repairs back-office team, ensuring the delivery of a high-quality, customer-focused repairs service. You''ll play a vital role in driving service improvements, managing performance, overseeing complaints handling, and ensuring excellent customer outcomes from first contact through to job completion. Based on the job requirements outlined in Repairs office and customer service manager JD, the successful candidate will manage a team of technical support staff whilst supporting repairs service delivery across housing maintenance operations. Key Responsibilities Manage and motivate a busy repairs and customer services team. Lead on complaints coordination and service improvements. Monitor team performance and service standards. Support operational scheduling and repairs administration functions. Ensure Health and Safety procedures and property risk information are effectively managed. Develop and implement policies and procedures to improve service delivery. Build effective ..... full job details .....