Service Desk Engineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT and Communications service. Customer needs are listened to and understood rather than the sheep dip approach to service delivery adopted by larger Services Integrators, all supported by our client s in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. The Role: Remote access to the client s machine to resolve problems. Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the Service Desk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. Keep the client informed regarding the status of incidents. To work on projects under the guidance of senior engineer. Develop good working relationships with clients and establish a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years experience on a Service Desk or a simi