Service Desk Team Leader £40,000 - £45,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Desk Team Leader, Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager, ITIL. My client is a small IT managed services company with an excellent reputation, dedicated to delivering exceptional IT support and solutions to their clients. They pride themselves on their customer-first approach and strive for continuous improvement in service delivery. The Service Desk Team Leader will be responsible for managing a small team of Service Desk Engineers, ensuring high-quality technical support and service delivery. This role will focus on improving operational procedures, overseeing business-as-usual (BAU) tasks, and resolving technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to promote team development. Manage team schedules and workloads to ensure optimal coverage and efficiency. Service Delivery Improvement: Develop and implement strategies to enhance service delivery and customer satisfaction. Monitor team performance metrics and identify areas for improvement. Collaborate with management to establish service level agreements (SLAs) and ensure compliance. Technical Support Oversight: Oversee the resolution of technical support tickets, ensuring timely