Sales Coordinator

Fareham | -30 - 32K

Role overview

We are recruiting for a Sales Coordinator to join a busy and growing team. This role will be responsible for managing incoming customer enquiries, preparing quotations, and ensuring clients receive a professional and efficient service throughout the sales process.

The successful candidate will be highly organised, customer-focused and commercially aware, with the confidence to identify opportunities and proactively re-engage lapsed clients when appropriate.

Key Responsibilities

• Manage incoming customer enquiries via phone, email and online channels.
• Prepare and issue accurate quotations in a timely manner.
• Follow up quotations to maximise conversion opportunities.
• Build and maintain strong relationships with new and existing customers.
• Proactively contact lapsed clients to re-establish relationships and generate sales opportunities.
• Update and maintain customer records within the CRM system.
• Liaise with internal teams to ensure customer requirements are met.
• Provide administrative support to the sales function.
• Monitor and manage sales enquiries from initial contact through to order placement.
• Support business development and customer retention activities.

Person Specification

Essential:

• Previous experience in a sales support, sales coordination, customer service or internal sales role.
• Confident communicator with a professional telephone manner.
• Comfortable making outbound calls to existing and lapsed customers.
• Strong customer service and relationship-building skills.
• Excellent organisational and administrative ability.
• Good attention to detail and accuracy when preparing quotations.
• Competent with Microsoft Office and CRM systems.

Desirable:

• Experience producing quotations or estimates.
• Experience working in a fast-paced commercial environment.
• Previous account management or customer retention experience.

Key Attributes

• Positive and proactive approach.
• Commercially minded with a natural ability to identify opportunities.
• Confident speaking with customers at all levels.
• Well organised and able to prioritise workload effectively.
• Team player with a willingness to support wider business objectives.

This role would suit someone who enjoys building customer relationships, managing enquiries and quotations, and taking a hands-on approach to converting opportunities into sales.