Sales Coordinator

Location: Welham Green, Hertfordshire
Salary: £27,000 – £30,000 per annum
Job Type: Permanent, Full Time

Our client is an established and growing business supplying products to a range of retail customers. They are looking for a proactive and organised Sales Coordinator to join their busy team, supporting key customer accounts and the wider UK sales office.

• Monday – Thursday, 8:30am – 5pm, Friday 8:30am – 4:30pm.

• Fully office-based.

• 21 days holiday, plus bank holidays and Christmas office closure (three working days).

• Staff discount on products.

• Subsidised canteen.

• Free on-site parking.

• Opportunity to develop within the wider Operations function.

• Processing customer orders and managing order enquiries via email and telephone.

• Building and maintaining relationships with key retail customers and their merchandising teams.

• Coordinating deliveries, bookings and order progress with the warehouse and logistics teams.

• Providing updates on stock availability, deliveries and customer queries.

• Maintaining accurate customer records, pricing and sales documentation.

• Liaising with internal sales, merchandising, planning and finance teams.

• Supporting quotations, customer portals and export documentation.

• Providing general support across the sales office and wider business when required.

• Previous office-based experience in sales administration, customer service or account coordination.

• Confident managing customer relationships and taking ownership of queries and orders.

• Good IT skills, including Microsoft Office, particularly Excel, Word and Outlook.

• Confident telephone manner and strong written communication skills.

• Organised, proactive and able to manage and prioritise your own workload.

• A positive work ethic, with a hands-on approach and willingness to get stuck in.

• Experience working with retail or B2B accounts.

• Background in manufacturing, distribution or logistics.

• Familiarity with order processing systems or customer portals.

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