This role leads two of the most consequential shifts in our strategy. First, our move from a narrative-based to an evidence-based organisation: designing our impact measurement framework, leading the rollout and adoption of the Impact Hub (our custom CRM and data platform), and embedding data-driven decision-making across every team. Second, the community around our programmes: the trusted community and education referral partnerships that bring young people to us, and the structured alumni community that keeps them connected, supported and contributing after they complete our programmes. WHAT YOU OWN Impact framework : the organisation''s impact measurement framework, metrics and indicators. The Impact Hub (CRM) : the platform, its roadmap, adoption and supplier relationship. Data governance : data quality standards, validation protocols and UK GDPR compliance. Evaluation methodology : how programmes and services are evaluated, including external evaluation partnerships. Referral partnerships : the community and education referral partnership model and its members. Alumni strategy : the alumni engagement model, tiered support structure and Advisory Council. Organisational reporting : impact reporting to the board, funders and the public. KEY RESPONSIBILITIES Impact Measurement and Evidence Develop and own the organisation''s impact measurement framework, defining metrics and indicators that reflect outcomes and effectiveness rather than interest or ..... full job details .....